Returns & Refunds

Returns & Refunds

If the fit is wrong or the color is not what you expected, send it back. Here is exactly how it works.

The short version

  • You have 30 days from the day your order is delivered to start a return.
  • We pay for return shipping. We email you a prepaid return label — it costs you nothing.
  • There is no restocking fee.
  • The original $7.95 delivery charge is not refunded on a change-of-mind return. If shipping was free on your order, there is nothing to deduct.
  • If the item arrived faulty or we sent the wrong item, you are refunded in full, delivery charge included.

How to start a return

  1. Email support@cheermarketz.com with your order number and which item you want to return. Do not ship anything back before you hear from us.
  2. We reply within 24 hours with a prepaid return label and the return address.
  3. Pack the item, attach the label, and drop the parcel off with the carrier shown on the label.
  4. We email you when our returns partner in Georgia receives it.

Condition we can accept

Because swimwear is an intimate garment, change-of-mind returns must come back:

  • Unworn and unwashed, and not worn in a pool, the ocean or any body of water
  • With all original tags still attached
  • With the hygienic liner strip still in place and undamaged
  • In the original packaging, with any accessories that came with it

Please try trunks on over your own underwear.

If your item is faulty or incorrect

Email us photos of the problem along with your order number. You do not need to meet the conditions above — we will replace the item or refund you in full, and we cover return shipping either way.

Exchanges

We exchange for a different size or color of the same product, subject to availability. Tell us the size or color you want when you email us. If the item you want is unavailable, we refund you instead.

Where returns are sent

Returns go to our U.S. returns partner:

Cheer Marketz Returns
4850 Sugarloaf Pkwy, Lawrenceville, GA 30044, United States

Please use the prepaid label we send you rather than shipping on your own account — a parcel that arrives without our label can be delayed or refused.

When you get your money back

  • We issue the refund within 5–7 business days of our returns partner receiving your return.
  • Your bank or card issuer then needs a further 3–10 business days to post it to your account.

Refunds always go back to the original payment method. We cannot refund to a different card or account.

Cancelling an order

You can cancel an order free of charge within 24 hours of placing it. Email us with your order number. After 24 hours the order may already be packed for shipping and we can no longer stop it — at that point please use the return process above once it arrives.

Questions

Email support@cheermarketz.com or call +1 310-263-8709. We answer every email within 24 hours.

PORTER FULFILLMENT LLC, 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, United States. This is our registered business address and is not a returns address.